Terms & Conditions

 

At this time, Smooth Naturals ships merchandise to locations within the United States, Canada, Barbados, Bermuda, British Virgin Islands, France, Japan, Trinidad & Tobago, Netherlands and United Kingdom only. We will be shipping to other locations outside the United States in the near future.

 

International customers are required to pay international shipping rates. Any international orders received that have selected domestic shipping rates will be cancelled and the customer will be responsible for resubmitting their order and paying appropriate shipping rates.

 

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

 

Shipping laws are different in each country. It is the customer’s responsibility to check with their Customs office to verify whether the country to which you are shipping permits the shipment of your products. Smooth Naturals, LLC  is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

 

Shipping & Delivery

 

All orders are fulfilled in the order in which they are received and freshly made to order.

 

Please allow 7-10 BUSINESS days for processing and shipment.  During Sales and Special One-Time Offerings allow UP TO 14 BUSINESS days for processing and shipment.

 

FOR ALL BACKORDERED ITEMS ALLOW AN ADDITIONAL 14 BUSINESS FOR PROCESSING

 

Any FREE Shipping Offer specials  are U.S. Domestic Locations ONLY

 

Processing and shipment time does not include the time it takes for USPS to deliver. Smooth Naturals, LLC has no control over delivery times once the order has left our facility.

 

All orders will be shipped to the mailing address provided at checkout therefore, Smooth Naturals, LLC  does not assume responsibilty for items shipped to the wrong address. Please do not have items shipped to an address where the package will be left outside and subject to excessive heat or cold. Smooth Naturals, LLC  or USPS are not responsible for packages damaged as a result of the weather.

 

The risk of damage and loss for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier unless the package has been insured. Domestic packages have the option of being insured. In the event that an insured package is damaged, lost, or stolen Smooth Naturals, LLC  will replace the order upon receipt of sufficient proof of damage/lost/theft.

 

Payments Made with E-Check

All e-Check payments will be shipped once payment has cleared. This could take up to 4 days to clear please allow time for processing.

 

 

Returns and Exchanges

Smooth Naturals does not accept returns and or exchanges at this time.